Shipping policy

Philadelphia Diamond Co. Shipping Policy

At Philadelphia Diamond Co., we are committed to delivering your jewelry purchases with the utmost care, ensuring that your order arrives in pristine condition and in a timely manner. Please review our shipping policy below for detailed information about our processes.

Processing Time
  • Standard Orders: All orders are processed within 2-3 business days, Monday through Friday, excluding holidays. Custom orders may take longer to process due to the handcrafted nature of our jewelry.
  • Custom and Personalized Orders: Please allow 7-10 business days for production before your item is shipped.
  • You will receive a confirmation email with your tracking information once your order has shipped.

Shipping Methods & Rates
  • Standard Shipping (5-7 business days): Free on all orders over $100 within the United States.
  • Expedited Shipping (2-3 business days): Available for an additional charge, calculated at checkout.
  • Overnight Shipping: Available for urgent orders at an additional fee, calculated at checkout.
We offer shipping through reputable carriers such as FedEx, UPS, and USPS. All packages are insured for the full value of the items being shipped.

International Shipping
  • We handle all International Shipping directly in store. Please contact us at (215) 607-6707 to arrange your handling details. 
Order Tracking
  • Once your order has shipped, you will receive an email containing the tracking number. You can track your order through the carrier's website using the tracking number provided.
  • If you have not received a tracking number within the specified processing time, please contact us at [customer service email].
Shipping Insurance & Signature Requirements
  • All orders over $500 will require a signature upon delivery for security purposes. We recommend having someone available to sign for your package to ensure safe delivery.
  • Philadelphia Diamond Co. insures all packages for the value of the item(s). In the event of loss or damage during shipment, please contact us immediately to initiate a claim.
Address Changes
  • Please make sure your shipping address is correct at checkout. We cannot reroute packages once they have been dispatched. If you realize that there is an error in your shipping address, please contact us as soon as possible.
Delays
  • While we strive to meet the delivery estimates mentioned, please understand that delays can occur due to unforeseen circumstances such as weather conditions, carrier issues, or customs processing for international orders. Philadelphia Diamond Co. is not responsible for delays caused by carriers or customs.
Lost or Stolen Packages
  • Philadelphia Diamond Co. is not responsible for packages once they are marked as delivered. If your package is lost or stolen, we recommend contacting the shipping carrier with your tracking number to file a claim.
Returns & Exchanges
  • For information on returns and exchanges, please refer to our [Return Policy](link to return policy page).
Contact Us If you have any further questions or need assistance with your order, please feel free to reach out to us at:
  • Email: [customer service email]
  • Phone: [customer service phone number]
  • Business Hours: Monday - Friday, 9 AM - 6 PM EST
Thank you for shopping with Philadelphia Diamond Co.!